Privacy Policy
Last updated: 10/11/2025

Welcome to MandyCare (“we”, “us”, “our”). At MandyCare, available at https://mandycare.net (“Website”), your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our Website or purchase products from us. By using the Website or placing an order, you accept the practices described in this policy.

1. Information We Collect
We may collect the following categories of information:

• Personal information you provide directly: name, email address, postal address, telephone number, payment/billing information, shipping address, order history, and any other information you provide when placing an order or contacting us.

• Technical/automatically collected information: IP address, browser type, operating system, referring website, pages visited, time spent on page, device identifiers, cookies and tracking technologies.

• Health-related or product usage information in relation to medical/health devices you purchase or inquire about (to the extent you voluntarily provide such information).

• Marketing and preferences information: your consent choices, communication preferences, subscription status, and any feedback you provide.

2. How We Use Your Information
We use your information for the following purposes:

• To process and fulfil your orders (including shipping, billing, customer service).

• To communicate with you about your order status, account, or respond to your inquiries.

• To improve our Website and product offerings, understand how users engage with our site and services, and customise user experience.

• To send you marketing communications (only if you consent or where permitted by law). You may opt-out at any time.

• To comply with legal or regulatory obligations, protect our rights, and prevent fraud or misuse of our Website or services.

• To analyse aggregated or de-identified data for business insights.

3. Disclosure of Your Information
We may share your personal information with:

• Service providers, logistics partners, payment processors, and other third parties who assist in our business operations (only as necessary to fulfil your order and provide our services).

• Our affiliates or business partners (where applicable) under confidentiality obligations.

• Legal or regulatory authorities when required by law or to protect rights, safety, property or the Website.

• In connection with a sale, merger or transfer of all or part of our business assets (with appropriate safeguards for your data).
  We do not sell your personal information to unrelated third-party marketers for their independent use.

4. International Transfers
Your information may be processed or stored in countries outside your home country. By using our Website or providing your data, you consent to such transfers. We implement suitable safeguards to protect your information in such transfers.

5. Cookies and Tracking Technologies
We use cookies, web beacons, pixel tags, and similar technologies to:

• Recognise you when you return, personalise your experience, remember preferences and shopping cart contents.

• Analyse site usage and improve our Website and services.

• Provide targeted advertising or measure ad effectiveness (only in jurisdictions where this is permitted and with your consent if required).
  You may disable or delete cookies via your browser settings; however, some features of the Website may not function properly without cookies.

6. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes for which it was collected (such as order fulfilment, customer service, legal and tax obligations) or as required by applicable law. Once no longer needed, we will securely delete or anonymise the data.

7. Security
We take reasonable administrative, technical and physical measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no method of internet transmission or storage is completely secure and we cannot guarantee absolute security.

8. Your Rights
Depending on your jurisdiction, you may have certain rights in relation to your personal information, including:

• The right to access, correct or delete the information we hold about you.

• The right to withdraw consent where processing is based on consent.

• The right to object to or restrict certain processing activities.

• The right to data portability (in certain jurisdictions).
  If you wish to exercise any of these rights, please contact us at the details below. We may require verification of your identity before responding to such requests.
  Note: We may retain certain information if required by law or for legitimate business purposes.

9. Children’s Privacy
Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are under 18, please do not use or provide any information through our Website. If we become aware that we have collected personal data from a child under 18, we will take steps to delete it.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal/regulatory obligations or Website features. We will post the updated version on this page with the “Last updated” date. Your continued use of the Website after the updates constitutes your acceptance of the revised policy.

11. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us at:
MandyCare
Email: support@mandycare.net
We will respond to you in accordance with applicable law.